1) The Anti-Drop Sensors on the bottom of T10 may be covered with dust.

Wipe the Anti-Drop Sensors with provided Cleaning Tool to maintain their effectiveness.

2) The Driving Wheels may be tangled with hair or debris.

Use the provided Cleaning Tool to cut off and remove any hair/debris tangled around the Driving Wheels.

3) The Bumper rail may be stuck. Press each side of the bumper rail to see if it rebounds automaticall.

If the problem persists, please contact our Customer Service team.